Help & Support

Welcome to Micro Gates BD. We are committed to providing fast, friendly, and reliable customer support. If you need assistance with your order, payment, delivery, warranty, or any other inquiry, our support team is here to help.

🛒 Order Support

Need help with your order?

We can assist you with:

• Order confirmation
• Order tracking
• Order cancellation (before shipping)
• Product availability
• Invoice requests

💳 Payment Support

If you’re experiencing payment issues, contact us for assistance with:

• Mobile Banking (bKash, Nagad, Rocket)
• Debit/Credit Card Payments
• Bank Transfers
• Payment Verification

🚚 Delivery Support

We can help you with:

• Shipping status
• Delivery delays
• Courier information
• Delivery address changes (before dispatch)

🔄 Returns & Warranty

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Our team will guide you through the return, replacement, or warranty claim process according to our policies.

❓ Frequently Asked Questions

Q: How long does delivery take?
A: Inside Dhaka: 1–2 business days. Outside Dhaka: 2–5 business days.

Q: Can I cancel my order?
A: Yes, before the order has been shipped.

Q: How can I track my order?
A: Contact our support team with your Order ID.

Q: What payment methods do you accept?
A: bKash, Nagad, Rocket, Bank Transfer, Debit/Credit Cards, and Cash on Delivery (where available).

📞 Contact Support

If you need any assistance, please contact us.

Micro Gates BD

📧 Email: support@microgatesbd.com

📞 Phone: +8801883-635202

🕒 Support Hours:

• Saturday – Thursday: 9:00 AM – 8:00 PM
• Friday: Closed

Thank you for choosing Micro Gates BD. We appreciate your trust and are always happy to assist you! ❤️