Privacy Policy

Last Updated: September 13, 2026

At Micro Gates BD, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, or contacting us.

This Privacy Policy explains what information we collect, how we use it, and how we protect your information when you visit or use microgatesbd.com.

1. Information We Collect

When you use our website, we may collect information such as

• Full name
• Billing and shipping address
• Phone number
• Email address
• Account username and password
• Order and purchase information
• Product reviews and feedback
• Information provided through our contact, complaint, or service forms
• IP address and browser/device information
• Website usage information collected through cookies and similar technologies

We only collect information that is reasonably necessary to provide our services and operate our website.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm purchases and payments
• Create and manage your customer account
• Contact you regarding your orders
• Provide warranty and after-sales support
• Respond to complaints, questions, and service requests
• Arrange home-service or technical-support requests
• Improve our website, products, and customer experience
• Send promotional offers or marketing communications where permitted
• Prevent fraud, abuse, and unauthorized activity
• Comply with applicable laws and regulations

3. Payment Information

Payments may be processed through third-party payment providers.

Micro Gates BD does not intentionally store complete credit/debit card numbers or payment authentication information on its own servers when payment processing is handled by an external payment provider.

Your payment information may be processed according to the privacy policy and security practices of the relevant payment provider.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Keep products in your shopping cart
• Maintain your login session
• Remember website preferences
• Understand how visitors use our website
• Improve website performance
• Provide relevant website functionality

You can disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart and account functionality.

5. WooCommerce and Customer Accounts

Our website uses WooCommerce to provide online shopping functionality.

When you create an account or place an order, information necessary to process your purchase may be stored in our website’s database, including your name, contact details, billing/shipping information, order details, and account information.

You are responsible for keeping your account password confidential.

6. Order and Delivery Information

To complete your order, we may need to share necessary information with delivery companies, logistics providers, payment processors, or other service providers involved in fulfilling your order.

Only information reasonably necessary for the relevant service should be shared.

7. Third-Party Services

Our website may use third-party services such as

• Payment gateways
• Delivery and courier services
• Website hosting providers
• Analytics services
• Security and anti-spam services
• Social media services
• Customer-support tools
• Marketing and communication services

These third parties may process information according to their own privacy policies.

Micro Gates BD does not control the privacy practices of independent third-party services.

8. Marketing Communications

If you provide your contact information or otherwise consent to receive promotional communications, we may contact you about:

• New products
• Special offers
• Discounts
• Promotions
• Happy Hour or campaign offers
• Service updates

You may request to stop receiving promotional communications at any time.

9. Product Reviews and User Content

If you submit a product review, comment, complaint, or other content to our website, some information associated with that submission may be publicly visible.

Please avoid submitting sensitive personal information in publicly visible reviews or comments.

10. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as

• Completing orders
• Providing customer support
• Maintaining customer accounts
• Processing warranties and returns
• Meeting legal and accounting requirements
• Resolving disputes
• Preventing fraud and abuse

When information is no longer required, it may be deleted or securely disposed of where appropriate.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request changes to your marketing preferences
• Ask questions about how your information is used

Some information may need to be retained where required for legal, accounting, security, warranty, or transaction purposes.

13. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate permission.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review and take appropriate action.

14. External Links

Our website may contain links to external websites, including social media, manufacturers, payment providers, delivery services, or other third-party websites.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Micro Gates BD

Address: 69-71, New Elephant Road, Dhaka, Bangladesh

Phone: +8801883-635202

Email: mgit202@gmail.com

Website: microgatesbd.com

We will make reasonable efforts to respond to privacy-related questions and requests.

By using the Micro Gates BD website, you acknowledge that you have read and understood this Privacy Policy.