Last Updated: July 4, 2026

At Micro Gates IT, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is defective or damaged upon arrival.

• You received the wrong item.

• The product is unused, unopened, and in its original packaging with all accessories, manuals, and invoices.

Products returned without their original packaging or showing signs of use may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Software, digital products, and license keys.

• Products damaged due to misuse, accidents, or improper installation.

• Products with physical damage caused after delivery.

• Items marked as “Final Sale” or “Non-Returnable.”

• Products missing original accessories or packaging.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include:

• Your order number

• Clear photos or videos of the product and packaging

• A brief description of the issue

Our support team will review your request and provide a suitable solution.

4. Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days using the original payment method. Processing times may vary depending on your bank or payment provider.

5. Exchange Policy

We offer exchanges only for products that are:

• Defective

• Damaged during shipping

• Incorrectly delivered

Exchanges are subject to product availability.

6. Return Shipping

• If the return is due to our error (wrong, defective, or damaged item), Micro Gates IT will cover the return shipping cost.

• For all other eligible returns, the customer is responsible for return shipping charges.

7. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

8. Warranty

Products covered by a manufacturer’s warranty should be serviced according to the manufacturer’s warranty terms. Warranty claims are separate from this Refund & Returns Policy.

9. Contact Us

If you have any questions regarding refunds or returns, please contact us:

Micro Gates IT

• Email: support@microgatesit.com

• Phone: +8801883-635202

• Business Hours: Saturday – Thursday | 10:00 AM – 8:00 PM